General provisions 1.1 This Agreement outlines the specifics of online exchange services provided by Cryptobucks.Exchange. 1.2 An online service is a virtual platform for the exchange of cryptocurrencies. 1.3 Users are individuals who have consented to cooperate with Cryptobucks.Exchange. 1.4 In general terms, users and the online service are referred to as parties. 1.5 The parties agree that this electronic agreement has equal legal force to a written agreement and aims to regulate their relationship during the process of using exchange services. 1.6 The agreement is considered a public offer that can be accepted by submitting an online application to receive services from Cryptobucks.Exchange via its website.. The online resource cryptobucks.exchange offers a range of services, which are listed in clause 4 of the agreement. However, users are required to follow the guidelines set out in clause 9, "Procedure for Exchange Operations". These services are provided according to the procedures outlined in clause 5, which are detailed in the regulations. 2.2 The user who initiates an exchange transaction is responsible for making the payment. 3. Mutual Obligations of the Parties 3.1 Cryptobucks.exchange has the following obligations: 3.1.1 To ensure the conversion of digital currencies according to the submitted request and to adhere to the terms and conditions of this agreement. 3.1.2 To provide information and technical assistance to users while they are using the service. 3.1.3 To ensure that the service is available and operational at all times.. To ensure the confidentiality of information related to the execution of exchange transactions, such as personal information of customers, time of transaction, and amount, and transfer it to users who have made corresponding payments. If an anonymous payment system is involved in the exchange process, such an operation will receive the status of "confidential" and will not be subject to further disclosure. 3.1.4 Restrict unauthorized access to payment details 3.1.5 Provide discounts to users in accordance with the procedure established in the agreement. 3.1.6 Ensure that funds are transferred to a user's or third party's account within one day of receiving the complaint in the situations described in clauses 3.2.5, 5.4-5.6 of the agreement.. Keep confidential and do not disclose information about exchange transactions or personal data of Internet Service Users to third parties, unless: - it is required by a court order at the location of our company; - it is requested by the competent authorities at our location; - the payment system requires it. The User agrees to the following terms: 3.2. Provide all information to the Online Service accurately to ensure a smooth exchange. 3.2.2. Your phone number in the app must be correct and available for calls during the exchange process. If it is not, the service may require additional verification of your user account or card. 3.2.3. Provide correct email details. 3.2.4. Allow notifications from the system via email.. Provide access to the network using a computer or other device. Install antivirus programs to ensure the security of the connection to the online resource. Comply with the terms and conditions of this agreement. Notify the administration of any issues related to the crediting of funds to the recipient's account, as well as any other situations specified in clauses 5.4-5.6 of this agreement, within one month of the occurrence of an incident. Failing to do so may result in the transfer of disputed funds to the online service account. Adhere to the laws of your country of residence. Do not violate the regulations that govern online exchanges..3.1. Temporarily suspend the service for troubleshooting and modernization purposes. 3.2 If the competent authorities, partners, or users complain about fraudulent activities, stop the transaction. The exchange will be suspended for the time required to clarify the situation. 3.3 Establish a system of discounts on exchange transactions at our discretion. Discounts on exchanges will not be applied if the exchange does not generate a profit for us, i.e., if the percentage exchange rate is negative or zero. Set and change exchange fees as we see fit. Restrict a potential user's access to our services without providing reasons for the decision. If an error occurs during the exchange process, we have the right to request the user to confirm the transaction via communication, email, or a screenshot of their virtual wallet.. 3.3.1. Interrupt a conversation with a user who is behaving inappropriately or is restricting employees from obtaining the data needed to resolve their issues. 3.3.2. Block payments in cases specified in clauses 5.4-5.6 of this agreement or the regulations. 3.3.3. Block transfers and do not refund money until the user's identity has been identified. 3.4. The security service of the platform has the right to freeze a client's account if they have somehow obtained illegal gains on this or a third-party exchange platform and are on a list of debtors until the reasons are clarified and losses incurred by exchangers due to this user are compensated. 3.5. The exchange service reserves the right to review terms of remuneration for the referral program. 3.6. Online services have the right to temporarily suspend operations if the client's purpose of making profit is revealed based on differences in exchange rates offered by the service.. In this case, the application will be blocked until the service administration clarifies the circumstances. 3.7 The Service has the right to recalculate the exchange rate upon request in the event of a long delay in receiving funds from the client due to a delay on the part of a third-party service, or if the client has indicated a minimum transfer fee for the transaction that led to a delay in receiving funds to the service account. 4. Services Provided 4.1 cryptobucks.exchange conducts electronic money exchange operations for various payment systems, including cryptocurrencies and banks, with payments that can be made from other payment systems. 4.2 The Online Service is not authorized to verify the user's rights to funds involved in exchanges.. It is prohibited to use cryptobucks.exchange as a satellite or subsidiary service, as well as for employees of other exchange services to perform conversion and exchange operations. If this fact is detected, funds may be frozen for up to 30 days from the date of verification. If funds have been frozen by a liquidity provider, the repayment period for assets is similarly extended by 30 days after they have been unfrozen and credited to the account balance. 5. Rules for exchange transactions: 5.1 Exchange begins upon transfer of funds from the User 5.2 Exchange is considered complete after funds are transferred to the banking details provided by the Client 5.3 User has no right to cancel operation after it starts or request a refund for funds transferred for exchange 5.4. If the user transfers an amount that differs from the amount specified when making the transaction, the online service has the right to cancel the operation. In accordance with clause 3.2.5, upon the user's request, the online service will exchange the amount actually transferred, considering the exchange rate at the time the transaction started. If an incorrect account was specified, the transaction will not be processed. The funds will be returned to the user upon his request, based on clause 3.2.5. However, fees will be charged, as well as a penalty of 3% of the transferred amount. In case the user has adjusted the payment amount or made payment from another person's account, the online service has the right to block such payments. Refunds will be made at the user's request according to clause 3.2.5., deducting the payment system's commission and a penalty of 3%.. If the user has transferred more money than the specified amount in the application by no more than 10%, then the online service, based on the rules, will receive an additional benefit from the transaction, which is indisputable for both parties. Otherwise, recalculation at the current exchange rate is mandatory. If the user conducts an exchange in favor of the Bitcoin cryptocurrency, it should be noted that transactions on this network can take from 15 minutes to several days, and this does not depend on Cryptobucks in any way, and it cannot influence the situation or accelerate the transaction processing. The receipt of funds for Visa/MasterCard may take up to 5 banking days. The client undertakes to pay for the application within 15 minutes, otherwise, the application may be deleted or recalculated at the current exchange rate.. The User of the service agrees that if the amount of the exchange transaction is sent to them 10 times less than indicated in the application, the Online Service has the right to freeze the application and consider it fraudulent and non-executed. The funds credited to the Contractor's account will be non-refundable and can't be exchanged. If the Customer can prove they did not have malicious intent and pass full identity verification, the Contractor may charge up to 10% of the fine from the transaction amount. 5.12 If there is no fluctuation in the exchange rate in the desired direction, the Service will not recalculate exchange requests for 45 minutes after the request is submitted. At the same time, funds transferred to the Service's account from the user must reach the specified time in these rules, pass the necessary number of confirmations, and be accepted without any possible blocking due to AML verification. If 45 minutes elapse and there is still no transfer of funds to the bank details specified in the application, the Service retains the right to recalculate using the current exchange rate. 5.13 In the event of a fluctuation in the exchange rate, recalculation will only occur in the direction of a decrease in the value of the cryptocurrency. The Service is not responsible for any delays in transactions on the part of the customer. Recalculation takes place when the quotes from the liquidity provider decrease by 0.2%.. 5.13.2 The final adjustment of the exchange rate consists of two stages: 1. Upon reaching the required number of network confirmations for crediting a specific cryptocurrency, these values are individually set in each direction of the exchange and correspond to the actual parameters reflected on the balance. 2. After the final stage of converting all funds credited to the service account, which is done manually or using special bots. The maximum time for final conversion and adjustment of the exchange rate after the first stage is not more than 5 (five) minutes. 5.14. Cryptobucks.Exchange online service is designed to generate profit from exchange transactions and convert funds between various payment systems.. When events occur related to a decrease in stock prices of more than 0.2%, automatic protection against unprofitable transactions is activated, which results in a change in the final price and a decrease of up to 1.5% in the online service, based on the actual exchange rate provided by the liquidity provider. 5.15 The user acknowledges that with large exchange amounts, which may affect conversion rates and quotes, payment will be less than the originally calculated amount in the exchange app. 5.16 Cryptobucks.exchange's online service guarantees the corresponding payout amount in the created app, subject to a negative fluctuation of 0.2% or an increase in cryptocurrency price according to the liquidity provider's quotes. If the app is suspended during AML checks and its subsequent unfreezing, the recalculation must be based on the current service rate, taking into account any reduction.. If the exchange rate has increased during the time the application was frozen, the service is not obligated to compensate for the difference or recalculate. 5.18 If a transaction is processed outside the hours the exchange office is open, the recalculation and payment will be made on the next business day after the service opens. Under both floating and fixed exchange rates, the lowest value in the fluctuation chart for the title currency is used, meaning that the recalculation for the application only goes in the direction of lowering for the entire duration of its existence. 6. At the end of business hours, the exchange service implements a security measure that interrupts automatic request processing in certain areas of the exchange. Due to this, clause 5.18 of these terms and conditions begins to apply.. AML Policy 6.1 Cryptobucks.Exchange uses "hot" wallets on exchanges. Every transaction passing through a wallet is verified. When the AML verification of a transaction sent by a client indicates a significant risk, our partner stops the transaction and blocks its transfer to the banking details of our service. The transaction rate should not exceed 70% of the risk. The following indicators have critical content for individual zones: Dark Service and Dark Market - 5% Mixer and Gambling - 5% Exchange Fraudulent, Scam, Illegal Service, Stolen and Ransom - 2.5% Sanctions - 0.1% In addition, in cases where a large number of transactions are recognized by the exchange as "Suspicious Activity", the transaction will be blocked. 6.2 If the application is suspended, the user is required to undergo extended verification. This includes providing: 1. A photo of one of your documents (passport, ID card, or driver's license) 2. Taking a selfie with the document and writing today's date and signing it.. And also to fully answer the following questions: - Through which platform did the funds arrive to you? Please provide screenshots from the withdrawal history of the sender's wallet/platform, as well as links to both transactions on the explorer. - Explain which service the funds were received for. - What was the amount of the transaction, and what was the date and time it was executed? - Which contact person did you communicate with regarding the sender of the funds? Please provide all screenshots of correspondence with the sender where we can see confirmation of the sending of funds. Additional documents or screenshots may be required for enhanced user verification, as each case of block is considered individually and additional guarantees may be needed to ensure that the person is not involved in any illegal activities.. 6.3 The service does not provide additional services for analyzing future transactions and does not answer users' questions about the possible risks of conducting exchange transactions or converting funds. If users have doubts about the purity of a cryptocurrency, they should independently check the level of risk on specialized platforms. 6.4 Users have the right to refuse verification, but this means a voluntary loss of funds as there will be no reason for the partner to release them. 6.5 Users can apply to court to have their funds unfrozen, and the service must provide data on the exchange and transaction, including proof of the amount received, for legal proceedings. All legal actions by the user to recover their funds must be directed to the source of the funds - the exchange.. If, by a court decision, the return of title marks is carried out through an exchange, the exchange service will refund less than 10% of the amount received as well as any network fees. The amount of interest retained is determined by the harm caused to the exchange service by the user. 6.6 If during the freeze period for title marks, a request is received from the police or court for seizure of funds, all funds will be transferred to law enforcement agencies and can't be refunded. 6.7 User information on the application is confidential. However, for high-risk transactions, cryptobucks.exchange will report and cooperate with authorities in countries where illegal transactions occurred. 7. Liabilities of Parties and Guarantees of Online Service 7.1. The cryptobucks.exchange exchange service is not legally responsible for any consequences resulting from improper use of the service or errors made by users while filling out an application for virtual currency exchange. Payments cannot be cancelled even if money was sent to the wrong account. 7.2 The Online Service does not compensate for damage caused by loss of functionality of the equipment or its parts used by users during the exchange process. 7.3 The Online Service cannot guarantee payment delays or accuracy of payments due to actions of banks or payment systems, nor can it be held responsible for possible blocking of user's bank cards and payment system accounts after the exchange.. Cryptobucks.Exchange is not responsible for any costs or losses incurred by the User due to misconceptions about tariffs, profitability of the exchange, or other subjective issues. 7.5 The online service Cryptobucks.Exchange does not compensate for delays or errors in the exchange process that cause costs. 7.6 The User acknowledges that there may be legitimate reasons for disposing of funds used in the exchange. 7.7 All losses incurred by third parties due to the User's use of Online Service resources will be fully compensated by Cryptobucks, through refunds or deductions from future transactions. 7.8 The User guarantees that they are using the exchange service for their own funds and not specifying the details of other parties in their applications to pay for goods or services.. Otherwise, all losses or errors, even on the part of the service, will be compensated by the user in full through a voluntary refund or deduction from future transactions. 8. Refunds of funds may be requested by the user prior to the execution of a request, if there are no restrictions imposed on them or requirements for identity verification or payment systems. In this case, a 5% deduction will be applied to the exchange amount plus the commission charged by the payment system. The online service may, at its discretion, waive its obligation to fulfill an order for the exchange of funds if there are valid reasons not to process the transaction. These reasons are confidential and will not be disclosed. If the online service voluntarily withdraws, it will charge a fee for reverse transfer equal to 5% of the original exchange amount plus any applicable fees.. 8.3 If the online service is unable to process the funds within 24 hours due to unforeseen circumstances, a full refund will be provided without any additional charges or fees. 8.4 If the user refuses to verify their card, identity, or payment system, this will not entitle them to a refund. However, if they voluntarily agree, a refund may be provided, minus 20% of the transaction amount and the payment system's fee. 9. Cryptobucks.Exchange reserves the right to amend or add to this agreement at any time, and these changes will become effective upon publication on the platform. 10. Force Majeure 10.1 In the event of unforeseen circumstances, the parties are released from liability for failure to fulfill or delay in fulfilling the terms of this agreement. Unforeseen circumstances include war, terrorist attacks, fire, floods, riots, hacking, acts of local authorities, power failure, and lack of access to networks including the internet and communication services. 10.2 Upon the termination of force majeure circumstances, the service will contact the user to resolve any outstanding obligations. 11. 11.1 The online service cannot be used for illegal transactions. The user agrees to be held accountable for attempted exchange of questionable funds in accordance with the laws and regulations of the jurisdiction where the violation occurred. 11.2. If the illegality of the payment is proven, the Online Service may provide information about the User and their application based on the requirements of law enforcement agencies, courts, and payment systems. This includes information about transactions, including acquisition, as well as information about the injured party. Bank transfers may be processed through the online banking system. If an application was processed by a bank operator or an ATM, the funds will be returned to the user within 24 hours. However, when transferring to a Sberbank card, users must pay a commission for the bank transfer. Funds will only be returned after verification by the sender's security service. The Online Service does not accept funds from third parties, and the use of other people's accounts through online banking is prohibited.. The user agrees to the terms and conditions of the Agreement by activating the relevant button when creating an account on the cryptobucks.exchange platform.